FAQs
Shopping Information
Who can purchase from NEOW NAILS?
NEOW NAILS products are available to both professional nail technicians and individual customers. Whether you are a salon professional or a home user, you can shop directly through our website.
Do I need an account to place an order?
No, you may check out as a guest. However, creating an account allows you to track orders, view order history, and enjoy a faster checkout experience.
How do I place an order?
Simply browse our product categories, select your desired items, and add them to your cart. Once ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
How can I check my order status?
After placing an order, you will receive a confirmation email with your order details. If you have an account, you can also log in to view real-time order status and shipping updates.
Do you ship internationally?
Yes, NEOW NAILS ships to many countries worldwide. Shipping availability, delivery times, and costs may vary depending on your location.
How long does shipping take?
Processing time typically takes 1–3 business days. Delivery times depend on your shipping destination and selected shipping method. Estimated delivery times will be displayed at checkout.
Payment Information
What payment methods do you accept?
NEOW NAILS accepts major credit and debit cards, including Visa, MasterCard, and other commonly supported payment methods. Additional payment options may be available depending on your region.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. NEOW NAILS does not store or have access to your full payment details.
When will my payment be charged?
Your payment will be charged immediately once your order is successfully placed and confirmed.
Can I change or cancel my order after payment?
If your order has not yet been processed or shipped, please contact our customer support as soon as possible. Once an order has been shipped, changes or cancellations may no longer be possible.
Order Returns
What is your return policy?
We accept returns for unused and unopened products within a specified return period. Returned items must be in their original packaging and in resalable condition.
How do I request a return?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide further instructions once your request is reviewed.
Are all products eligible for return?
For hygiene and safety reasons, certain items such as opened gel polish, nail care products, or used tools may not be eligible for return unless they are defective or damaged upon arrival.
Who is responsible for return shipping costs?
Return shipping costs are generally the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item sent by NEOW NAILS.
What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect product, please contact us within a reasonable time after delivery. Include clear photos of the item and packaging so we can assist you promptly.
When will I receive my refund?
Once the returned item is received and inspected, refunds will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.